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LG WAY

LG way The LG Way is a unique management philosophy that has been passed down through generations of LG managers and employees. Starting from the company's establishment, the LG Way has continued as an embodiment of the spirit of LG's vision, its experiences and management expertise accumulated over its history. Accordingly, the LG Way is the foundation for thought and action that every LG member should observe and practice.
Simply put, LG Way is the call to becoming a premier company; hence the essence of its strategic vision is embodied in No. 1 LG. At its foundation are the management principles of Customer-Value Creation and People-Oriented Management, which are in turn implemented according to the high ethical standards of behavior delineated by Jeong-Do Management.

  1. Vision

    No. 1 LG is our strategic vision which we as an organization of many businesses aspire towards. It envisions LG to become the leader in its respective business areas by offering differentiated value by securing competitive edge over global competition. We aspire towards market leadership that is not easily copied or replaced by competition. 'A lasting company which contributes to human prosperity and fulfills social responsibility by delivering sustained and differentiated customer values.'

    • To Customer A trustworthy brand that provides best products and services
    • To Investors A secure investment that yields sustained high returns
    • To EmployeesA great workplace that talented individuals want to join
    • To Competitors A leader that dominates, but a leader to learn from
  2. Management Principles

    LG's management principles state the purpose of LG's business activities and provide a basis for its operations. It embodies the key concepts of 'Customer-Value Creation' and 'People-Oriented Management.'

    Customer-Value Creation
    In order to achieve No. 1 LG, it is imperative that we deliver superior, differentiated customer value and do so continuously and reliably. Customer-Value Creation is not only our primary management principle, but it is our reason for being in existence. Customer-Value Creation is an absolute goal that cannot be compromised. Damaging customer value for temporary gains in sales or profit shall not be tolerated.
    Customer-Value Creation is compromised of three components:
    • Customer-FirstThink of customers as the top priority-the starting point of management. Make decisions with the emphasis on the end-user.
    • Delivery of substantive valueBe one step ahead in finding latent customer needs. Provide the best products and services that exceed customer expectations
    • Innovation-driven creationCome up with differentiated ideas that step "outside the box." Always look for and practice better methods and practices
    People-Oriented Management
    People are the key enablers of a firm's ability to provide differentiated values to customers. People-Oriented Management, therefore, calls on individuals to fully maximize their potential capabilities so that they can play leading roles in creating customer values. Each LG Member is and always will be respected as a unique human being. LG members will be provided with meaningful opportunities to demonstrate their capabilities and realize their full potential and dreams at LG.
    People-Oriented Management is comprised of four key elements:
    • Self-management and creativityTake ownership in all matters and take initiatives Break free from conventional ways to pursue new ideas and think outside the box
    • Respect for human dignityRespect diversity and dignity of individuals Consider people as the most important asset
  3. Behavioral Mode

    In order to realize our strategic vision of No.1 LG, a company that is respected by customers and that grows sustainably in the global market, we are committed to follow the behavioral mode of Jeong-Do management, a comprehensive behavioral principles unique to LG. Through this behavioral mode, we pursue the management principles of Customer-Value Creation and People-Oriented Management.

    "Jeong-Do" Management
    Jeong-Do management is more than ethical management. It embodies the uniquely LG values that emphasizes constantly cultivating capabilities so that we can fairly compete and win in the market.
    Jeong-Do Management is composed of three components:
    • IntegrityWork transparently according to principles and standards
    • Fair transactionProvide equal opportunities and fair treatment in every transactional relationship
    • Fair competitionImprove capabilities with which one can fairly win the competition